Shipping Policy
General Shipping & Processing
Orders can take 1-2 business days to process before shipping.
Once your order has been placed your shipping option cannot be changed.
Note: FedEx, DHL, and USPS are experiencing some transit delays. Tracking details may be slower than normal to update. Your order should still be safely in transit. Please allow for additional time for all deliveries.
Shipping Within the USA (excluding HI & AK)
Continental US Standard Shipping
-
ORDER TOTAL SHIPPING FEE
- Up to $80 - $8.99
- $80 + - FREE
Estimated processing: 1-2 business days
Estimated delivery: 3-4 business days
Shipping details: If Standard Shipping is selected, your order may ship via a variety of carriers (DHL SmartMail or FedEx SmartPost). Some FedEx and DHL orders may be delivered by the Postal Service. Your shipping confirmation email will provide you with a tracking link. Please allow up to 72 business hours for your tracking link to update.
Express Shipping
Cost: $25 within the Continental US
Estimated processing: 1 business days
Estimated delivery: 2-3 business days
Shipping details: Orders placed after 1 PM EST will not ship until the next business day. Orders shipped to PO Boxes, APO/FPO, Alaska, Hawaii, and US territories cannot be expedited.
Overnight Shipping
Cost: $34 within the Continental US
Estimated processing: 1 business days
Estimated delivery: 1-2 business days
Shipping details: Orders placed M-F before 1 PM EST should ship same day. Orders placed after that time should ship the following business day. Orders shipped to PO Boxes, APO/FPO, Alaska, Hawaii, and US territories cannot be expedited.
Shipping to Hawaii & Alaska
Standard Shipping
Cost: $15
Estimated processing: 1-3 business days
Estimated delivery: 6-10 business days
Shipping details: Most orders ship with USPS, but we may use a different shipping method to get your order to you as efficiently as possible.
International Shipping to Canada
Standard Shipping to CA
Cost: $25
Estimated processing: 1-4 business days
Estimated delivery: 6-10 business days
Shipping details: Most orders ship with USPS, but we may use a different shipping method to get your order to you as efficiently as possible. International orders may experience delays in customs. Customers with shipping addresses outside of the US are solely responsible for all duties, import taxes and brokerage fees. These are not included in the cost of shipping or handling of your order. Customs, duties, and taxes vary widely from country to country; please check with your local customs agency for details on estimated costs. If you refuse a shipment because of unexpected import fees, shipping charges will not be refunded (but we are happy to work with you to get the goods back to your door).
All Other International Shipping
Standard International
Cost: $45 flat rate
Estimated processing: 1-4 business days
Estimated delivery: 8-10 business days
Shipping details: Shipping service varies based on destination country. International orders may experience delays in customs. Customers with shipping addresses outside of the US are solely responsible for all duties, import taxes and brokerage fees. These are not included in the cost of shipping or handling of your order. Customs, duties, and taxes vary widely from country to country; please check with your local customs agency for details on estimated costs. If you refuse a shipment because of unexpected import fees, shipping charges will not be refunded (but we are happy to work with you to get the goods back to your door). Please note that orders shipping to an APO address may be delivered outside of the standard shipping window. It's possible for tracking updates to stop at point of country exit when the package is handed off to the Military Postal Service Agency. If your tracking hasn't updated in over two weeks, please reach out to us at Support@greenelephantsal.com and we'll be happy to help!
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