RETURNS

We have a 30 day return policy for just about every product at Green Elephant (see below for exclusions). Here’s a few things to note if you’re making a return:

Most*Green Elephant products are guaranteed for 30 days after purchase date. If any issues arise during that time, the item can be returned for a refund or exchange. Items must have been purchased from greenelephantsale.com and must be returned in their original condition and packaging (unwashed, unworn, and tags still attached). If used items are returned, a partial refund may be given in the form of store credit.

Some items do come with our 1-3 years guaranty
. To see if your item qualifies and to register or start a claim, click here. (Link is)

*The following items do not qualify for returns or exchanges: 

- Items marked as final sale

- Warehouse and sample sale purchases

- Gift cards

Want to make us (and the planet) extra happy? Our goal is to become 100% plastic-free, and we love getting plastic-free returns from you!

Change your mind after starting a return and need to send an additional item or different item back to us instead? Please reach out to us for help before popping that into the mail.

CLICK HERE TO START A RETURN


HOW TO MAKE A RETURN

Please go to Returns@greenelephantsale.com and fill out the return form

Please note, your exchange order will not ship until your return shipment has received a scan from USPS. If you select an exchange, but the item sells out before your return is finalized, the exchange will default to a refund.

All refunds require an $8.00 processing fee, which will automatically be deducted from your refund. Exchanges and returns for store credit are free.   

CLICK HERE TO START A RETURN


STILL HAVE QUESTIONS?

We're here to help! Drop us a line at Support@greenelephantsale.com


INTERNATIONAL RETURNS

Items purchased internationally must be returned at the shipping cost of the buyer.

All other rules and restrictions apply. Please email us at support@greenelephant.com for more information.